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Customer service, everyone say's their's is great while a large percentage fail miserably.

By Vern Anderson
Posted Monday, September 13, 2004

Customer service is probably the most important part of any online business, but many are dropping the ball.

This past week (not by design) I encountered just how great a lot of customer service problems are handled.

My first dealing was after I made a product purchase and needed customer support for the product. After four request's for support with no answer I gave up.

Now it could be that my email never got to the customer support due to filters. I only know how the person needing support feels.

Another web site was offering a service (45.00 per month) I thought I might need for my web sites so this time I sent an email to customer support asking about the quality of their customer support and elapsed time for a reply.

Three day's later I received a reply and the tone of the reply was, why are you bothering us when you are not a customer. I emailed another question and never received a reply at all.

I located this same service at another web site (only the name was different) so I tried again. After two day's I received my answer to their customer support implying, why don't you signup and find out. Now I receive autoresponder messages every couple of day's pushing their service.

Is this what customer service on the web is coming to? What ever happened to (the customer is always right?)

I realize that the web sites that are doing very well are very busy handling a lot of daily chores, however customer service needs to be at the very top of their list if they want to continue to be very busy.

I know some sites still have excellent customer service, three of those are, Host4Profit, Graham Hamer of Profit-Plan and Terry Dean NetBreak Throughs. I have received excellent customer service at these web sites.

Now I know there are a lot more with excellent customer service, but I also know that an awful lot of the top sites are failing miserably.

Customer support is the one thing that will make or break a great web site with great products faster than you can say scat.

About the Author
Vern Anderson,
Publisher News You Need ( And Proud owner Plug-In Profit Site. Let Stone Evans build you one for free. Earn residual commissions from one web site. Create a monthly paycheck. See It Here! (


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