Posted Friday, October 1, 2004
When competing for web design/implementation contracts; a professionally presented web design proposal more often than not decides whether you win or lose the project. A web design proposal also decreases the incidences of misunderstandings between yourself and your clients when the project is under way and acts as a basis for a formal contract.
When putting together a basic web site proposal, you should include the following elements:
Your Information: Your background or company history, qualifications, skills, past achievements and contact details.
Project Overview: The company you are Submiting the proposal for, your understanding of their products and services, the target market, the goals of the web site and a rough outline of how you will acheive them.
Theme: A description of style of site you are proposing. Elements from the client's current branding you will utilise or new elements you will develop.
Special Considerations: such as language, security or other issues pertaining to the company, site or target market that will need to be addressed.
Flowchart: A diagram showing the different pages of the site how navigation will occur.
Flowchart Description: A detailed description of each page.
Development Timeline: This should be a description of each stage of development, the estimated completion date and notes regarding client consultation and supply of information/feedback from the client. This may also include milestone payments for involved projects and site promotion activities. Make it clear that traffic takes time to build up after implementation and promotion should only occur after the site has been tested thoroughly. Improper implementation can cost months of traffic.
Costing: A descriptive breakdown of costing and total of quote including an end date before the price will need to be re-calculated. This will include items such as domain name registration, hosting fees and outsourcing for sections of the site you will not be able to develop yourself. Ensure you take into account items including travel time, electricity,telephone amd consumables. Factor in the cost of the proposal as well; a good proposal will take hours of your time and you should be compensated for that. In your eagerness to gain the contract, you may lose money if you quote too close to the bone. Bear in mind that things rarely go strictly to plan in web design and delays can be expected. Time is money. The going rate for web design services seems to be between US$25-$75 per labour hour at present; dependent upon the complexity of the task and the competency of the designer.
Terms and conditions: Expectations and commitments. It is not unusual for web projects to be delayed due to clients not supplying feedback or content necessary to complete sections. It is just as important to be clear in what you expect from your clients as well as explaining your commitment to them. Conflict resolution issues and feedback mechanisms should be described. Your clients will need to know what will occur if they do not supply information when requested, or request changes mid-stream and the action that you will take if you are running behind in the project yourself. You need to be clear on payment details and consequences of failure to pay for the services that you provide.
Mock-ups (samples). Be careful not to give too much away, just enough to give the client a good idea of what the site will look like. Ensure copyright notices and intellectual property statements are in place.
Maintenance. Summarise an offer of ongoing site maintenance or the implications of the client deciding to update or maintain the site themselves after it has been established.
The above points are usually sufficient to put together a professional web design proposal for a small to medium project. If drafting a proposal based on criteria given to you by the prospective client; be sure to address all the points. If the client suggests the proposal documentation be a certain format, respect that. In the culling process, the first proposals to be binned will be the ones that do not address all the criteria the client has laid down.
Bear in mind that not all the web design proposals you submit will be accepted. Be prepared to do some heavy revisions to satisfy your clients and to find a middle ground where all parties feel comfortable. A prospective client asking for revisions is a good sign - they are genuinely interested. Also remember that some companies will ask you for proposals purely to use as a comparison against another designer that they are interested in utilising; so try and limit the amount of time you spend on the draft until the client gives indication of serious interest.
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