Evrsoft virtual company ?!-Payment issues

[glsarto]

Hi,

I purchased a registration key online on Jan 26th, but I did not receive it.

Evrsoft publishes a wrong phone number (Australia), does not answer the US phone or mail, and neither supports technical inquiries.

Should I consider it a virtual company ?

BEWARE !!!

regards,
-GianLuca

[Terminator1138]

What do you mean purchased a registration key?
AFAIK, first page is free....
I would PM admin here and find out why instead of jumping to conclusions.

[ModemGuru]

What do you mean purchased a registration key?
AFAIK, first page is free....
I would PM admin here and find out why instead of jumping to conclusions.

Negatory. Firstpage has a FREE edition, the one that is available for download. However that version is now showing up with a nag screen and advertises unlocked options, support, etc, if you purchase it. See:

http://www.evrsoft.com/shop.shtml

[Terminator1138]

err, okay, weird that its up since the final is not out.....wonder what the difference between a fully functional and a free one :)
Well I guess I was wrong, which I admit:), it looks like its a FINAL version....
Its free, but for those who want templates I guess can buy it and that is what the above poster wanted and paid for....
I would say to admin, please put up full comparison chart, it will confuse why one says unlock features etc.

My apologies to all, I was mislead, missed what admin may have posted.

[Terminator1138]

also they use 2co, contact them on their site and let them know, I guarantee you will get an email back or your money back.

[glsarto]

oh yes, I had already asked them, and 2co - after checking with the vendor - issued me a complete refund. THIS is what Customer Care is about. Learn, Evrsoft.

[Terminator1138]

did you attempt to PM admin?

[Tarmithius]

What a load of crap. After waiting for 4 years (Yes I have been a member since 2002) for this freeware to come out I have to put up with a nagscreen that tells me to register it, and I cannot register it without paying. Complete waste of my time.

@glsarto glad to see you got your money back. How long did you wait before you tried to do the chargeback? I mean did you give evrsoft sufficient time to get a reg code to you?

[Terminator1138]

Well it does say free on download dot come site

I don't have the nag screen as stated so I cannot comment on that part however maybe more members can verify?

[Trezore]

I get the "nag" screen if you want to call it that.

The thing that gets me is.... to pay for something for the simple and minor things that do not work, but mean a lot to me such as the Favorites section in the "Open" feature, the text highlighting feature requiring added ticks because otherwise the colors afterwards would be all out of sync, and the freezing when toggling from one open page for editing to another open page for editing... just does not seem reasonable. Sure I saw there is the opportunity for future updates after purchasing, but how long would the expected update for those items I mention be? Not in the mood to pay for something and not see the update within the year. I use FP2000/2006 extensively, mainly because I have not gone out and bought Dreamweaver. Even then I have no garantee that I will hat other apps and stick to FP.

So... "nag" screen? yeah I get it... but that's the LEAST of my concerns or annoyances for FP.

Edit add:
Forgot to add another ability.... the ability like FP2000, to open directly into expert mode and not have to constantly select via option switch. When one uses something extensively, one looks for all the shortcuts to get going quickly. Needless to say the lag for typing must be driving those who type a gazillion words per minute bonkers!
At one point... the lag was not there and I was able to edit quickly... now I got the lag and mind you... it's driving me insane!
I litterally count the number of times I hit the arrow keys to get to the next location to edit and edit, but then I wait those straining 10 seconds (ok maybe 4) to see if I edited correctly. What Happened!?!?!?!? Went from bad to good to bad again!

[Terminator1138]

Does the nag srceen on yours say purchase or just something you can click and a true nag?
I can see a nag screen being used but on mine, for some reason the splash screen only comes up and no registration box/nag screen..
Where did you download it from, evrsoft site or downloadcom?

as for many bugs, I will try and test them just to get an understanding.

[glsarto]

when I purchase online, I am used to get a registration code and invoice on the fly.
Five days are a lot. Add a phone call from Italy to US just to listen to a voice mail message, then a call to Australia where a lady answers "wrong number", then throw in an unanswered e-mail... well if you want my money you gotta earn it !!!!

[Terminator1138]

5 days is a bit long, 24 hours seems reasonable. sorry to here that you did not get it. I always say, treat your customers like you want to be treated...

[Rabscutle]

I ordered a lisence over 5 days ago and have not gotten any word. Does anyone have any info on what is going on?

Admin, are you there? Can you please help us? This is nuts. I wanted to pay for your software simply because of the years I spent using FP2000.

But now I have a severe delay bug and I'm out cash with seemingly no recourse but a charge back.

[Terminator1138]

I guess as for a charge back or PM admin .....

[adelante]

I have had the same problem as far as registration goes, purchased the licence online and waited, no key, no responses to emails, and a phone call to a quite annoyed Gold Coast housewife who stated she was getting sick of phone calls about Eversoft. Don't get me wrong, I really like the product and want to support the authors and company but this example of sales technique really sucks. Eversoft really need to get their act into gear.

1. fix up the ecommerce procedure so that people get their activation keys, this isn't rocket science.
2. have someone reply to the messeges that people send them.
3. Buy that poor woman on the Gold Coast a bunch of Roses and a 5 star dinner for putting up with all of those phone calls.

Eversoft please do somthing about the problems.

Joe

[Terminator1138]

Agreed, In fact I will sticky this so it stays on top...the sweet ole lady needs some roses :)
I can't imagine all the people that thought about supporting a great product only to be let down :(

[ModemGuru]

Admin's going to end up losing his account with 2co if he doesn't hurry up and fix this.

[Terminator1138]

and 2co does an excellent job of contacting the seller also....
I have two accounts with them and will never use anyone else since they give security to seller and buyer :)

[tin60]

Well - once more...

I ordered a key (via 2co). I didn't got it and Evrsoft seems not to answer emails... I wrote to customer service of 2co - but also there no answer...

tin

[Terminator1138]

give 2co a little time on this, they will help you out. I'm sure they are getting flooded about evrsoft and not providing keys etc. They, 2co, will usually answer in about a day depending on the time of day you submitted...

Don't worry, I'm sure they are looking into the issue and they usually contact evrsoft also before refunding the amount. I use 2co and bought to seller accounts from them and they are great in service.

[tin60]

I was very silly to order a key to get all the "unlocked" features - but nobody knows any details about these features...

[Terminator1138]

There have been several members including myself that asked for clarification, IMO the only thing it truly unlocks is special access to their templates on that other site they advertise.

[ModemGuru]

There have been several members including myself that asked for clarification, IMO the only thing it truly unlocks is special access to their templates on that other site they advertise.

And that is only if you pay extra on top of the normal license.

[tin60]

Still no answer from Evrsoft or 2CO - very strange.

[adelante]

I approached 2CO as well and have had a reply, you need to get a customer service ticket for your order, they got back to me with an acknowlegement within 3 hours, I'm still waiting for a response from Evrsoft. I still want to get the licence file, this type of software takes a lot of work to develop and the authors should get some compensation. BUT only when the ecommerce is working properly. I'm sure that once assurances are made that the transactions will flow correctlly there will be a lot of people registering. Has anyone heard anything?

[Terminator1138]

Personally, I would not buy from a company that would not respond.....
tin60-how did you contact them, just an email? View their customer support center and log at ticket and have our order number ready.

[tin60]

From 2CO I got an answer. They are telling me that they have contacted the vendor and that I have to write back if I don't get any answer from him in the next 48 hours.

[Terminator1138]

Yes standard to allow them, meaning evrsoft time to respond since evrsoft will lose money each time on a bad transaction.

After that time, they will issue a refund. They want to make since this could be abused to a point. Imagine if they just did the chargeback after each person received a license. They just want to make sure is all.

[tin60]

But this doesn't explain why we don't get any answer from Evrsoft... It's difficult to understand.

[Terminator1138]

Yes I agree on that aspect, I'm just saying at least you can contact 2co and get a refund since evrsoft is not responding to requests or emails or whatever else.

I have left messages on the board for him also and let other mods know my dismay.

[Galactic]

..I don't have the nag screen..

Terminator1138, did you download FP when that big new release came out on January 10, 2006? That is not the latest release of FP. The latest release came out 2 days later. The announcement by Admin was made by editing the post announcing the January 10 release.

I recently put up more details on this but just check the first post in the Announcement thread for the new FP. Especially read the suggestion by Admin at the end of that. Admin says everyone will probably want to download the January 12 release. A day ago when I realized that there were two releases of FP only 2 days apart, statements in posts about FP that had seemed contradictory began to make sense. I think that some members of this Community are using the January 10 release and some members of this Community, including all the new members, are using the January 12 release. This would be the only reason I can think of that you would not be getting the Nag Screen.* Also, If the Splash Screen mentions that the program expires on April 30, I think you are using the January 10 release.

For consistency of experience and consistency in responding to new user’s requests for help, I think--for better or worse--we should all be using the January 12 release, not the January 10 release. It is not a problem that some ontinue using FP2000. They know that FP2000 is an early version.

Where appropriate, you may want to reply to relevant threads with this information. The advantage of editing older posts is that in long threads the information appears near their beginning. Some will read threads from first post to last. The advantage of doing new replies, like this one, is that those current on the forums only read the new posts. This is logical but it also explains how Admin's January 12 edit of his January 10 release, which turned his announcement of FP PR2 into his announcement of FP final, could slip by the moderators and many others. I thought I had read about every post since mid-January, but it was only yesterday that I learned about this.

*Gratuitous observations about the Nag Screen:

:shoot: (I think this is supposed to be smiley shooting a gun, but it always looks to me like a flame thrower.)

The Nag Screen appears on program open and program close. It is yellow. You cannot do anything after the Nag Screen appears other than click a button to find out more about registering for the paid version of FP. You cannot do anything that is until after a 5 second countdown concludes and then an OK button becomes active. Before then, there is no way to close the program. For 5 second you are a hostage. I do not think there is even a minimize button. Oops, I guess I got a little sidetracked explaining about some of the neat aspects of the Nag Screen. Did I mention that you get it twice, once when opening the program and once when you close it? :) When the OK button eventually becomes active, you can click on it. Then FP either goes on to open or goes on to close. You have to wonder how many people who paid for a registered FP version but never got anything have never come to the forums and signed up to post a comment about it. You have to wonder what kind of word of mouth buzz that is creating concerning FP.

[tin60]

Still no answer from Evrsoft...

[Galactic]

Still no answer from Evrsoft...

This paragraph added as edit after some responses from two members to this thread and Terminator, a moderator. When contacting a company about a problem be firm but polite. My steps below were light on polite. I would firmly let 2CheckOut.com know, after filing an incident report with them and they say to contact Evrsoft and give them 48 hours that several others have already been through that process--it is all written up blow by blow on an open Internet forum. No one gets a response from Evrsoft on this. Also, I think that if they let a company contract with them that does not have a valid phone number, that they bear responsibility for that. Indeed, I would think that after determining that the phone number is wrong you have no more responsibility to contact Evrsoft before you get your money back. Keep in mind that you do not let your 30 days go by from the first transaction without having written your credit card company. Save a copy of the thread on your PC. If you are forced to go to the BBB for help, you probably will not be, the record of this thread would be useful input for the BBB complaint process. Some of the information in this post can be viewed as a tutorial on how to use the BBB to 1) find out information about a company and 2) how to use the BBB complaint resolution process if you need it. It seems to me that 2CheckOut.com is offering a merchant billing and fulfillment service for smaller companies who do not have the staff and resources to have their own sales and customer service department. If that is correct, then I feel you are entitled to view 2CheckOut.com as the company you are dealing with. What good is their membership in the BBB On-line problem if it if it is not useful to you? Be firm but polite. Use the BBB complaint process if you do not get satisfaction. The rest of this post is the original, unchanged, except for an added last paragraph. See the link if you want details on 2CheckOut.coms BBB record.

Forget Evrsoft. Concentrate on 2CheckOut.com. Why? Read the rest of this post.

First contact your credit card company, then send them a written statement of failure to get the product/service you paid for and asking for the charge to be removed from you card account. They do not have to do it if you do not write within 30 days--that is my understanding. I have gotten good results with credit card companies pursuing the issue when i could not get direct action. Remember, your complaint is with 2CheckOut.com. I would only mention Evrsoft in connection with what you did not receive, a paid for version of 1st Page 2006 software by Evrsoft.

Now, begin the process to initiate a Better Business Bureau complaint.

The 2co contact us site for customers is this page,
http://www.2checkout.com/contact_b.htm

It lists 2co as being a member of the BBB On-line reliability program, displaying the BBB shield. Clicking on the shield confirms 2co's participation in the BBB reliability program. If you have a problem with a company, the BBB directs one to go here,
http://complaints.bbb.org/welcome2.asp
You can do that, later, but the complaint procedure explained later on is more direct and will get the results.

Since the BBB is a member of the on line program, the reliability confirmation page, here,
http://www.bbbonline.org/cks.asp?id=101091010135618315
has a button to reach the BBB report on the company. That link is this page,
http://columbus-ohbbb.org/commonreport.html?bid=0302000042002032
This gets one to the correct affiliate BBB organization but it does bring up the report directly.

I think searching that site for the domain name 2co.com will pull up the report If that does not work, enter the toll free phone number for 2CheckOut.com

Entering the US toll free number found the company report with the BBB affiliate. The report is here,
http://columbus-ohbbb.org/commonreport.html?bid=42002032

The BBB report gives the company street address, something that does not seem to be easily found on the companies website:

1785 O'Brien Rd
Columbus, OH 43228
Telephone: (877) 294-0273
Fax: (614) 921-2451
www.2checkout.com
www.2co.com

Service Contact: Ms Tellie Bowen , Administrative Assistant
Email Address: tbowen@2co.com
[this seems to be Ms. Bowen's email address]

Additional Phone Numbers
(614) 921-2450

I suggest contacting 2CheckOut.com on the toll free number and asking to speak to Ms. Tellie Bowen. Then tell Ms Bowen that unless you can resolve your issue in 3 days (?) that you are referring the matter to the BBB affiliate managing their membership in BBB:

Before you file a complaint with the BBB, you have to take the complaint to 2CheckOut.com. Your complaint is with 2CheckOut.com not Evrsoft. It is 2CheckOut.com that is a member of the BBB and the BBB On-line reliability program, not Evrsoft. It is2CheckOut.com that has a business record, not Evrsoft.

Contact 2CheckOut.com and explaining that this is the last chance to resolve your complaint else you are going to file a complaint with their affiliate BBB Then after the agreed period for action expires, follow through. You need to make clear that your complaint is with CheckOut.com. As I see it, whatever problem that CheckOut.com has with Evrsoft, that this is 2CheckOut.com's problem, not yours.

FYI: The affiliate BBB that maintains the BBB report and BBB membership records of 2CheckOut.com is this one:

The Better Business Bureau
Serving Central Ohio
1335 Dublin Rd. Suite 30A
Columbus, OH 43215
Their email address: info@columbus-ohbbb.org

If you do not get action in the stated number of days, than file a complaint with the BBB affiliate, using this link,
http://www.columbus-ohbbb.org/complaintsearch.html

Remember, you are filling a complaint against 2CheckOut.com, not Evrsoft.

I suggest you do not report back on the Forum about this until you have followed this process all the way through filing a BBB complaint. You are going to have to take the initiative to get this problem solved. I do not think anyone here can do any better than these suggestions for you.

This is a good thread. I regret suggesting just above that you should not share your experiences. Tin60, your posts have been fine.

Good luck.

[Terminator1138]

whoa..let me defend 2co a bit....yes tin60 get your resolved matter with evrsoft.....report them with the BBB not 2co..let 2co know that you want a refund now and you have not heard back from evrsoft in this matter

IF YOU DON"T Get satisfaction with 2co, then do....
Let me be clear....2co makes the payment process via CC and its evrsoft not 2co responsibility for geting your order fulfilled....sooo...follow suit with 2co and get your money back plain and simple. ITs evrsofts fault not 2co!!!!

I have two accounts with 2co and I do know that they will solve the issue once you contact them and give them your order details. Don't wait for Evrsoft to contact you.

Yes 2co processed the order and thus to get your money back, contact them not evrsoft...2co will get your money back.....I would forget the three days and since its been long already say your order was not fullfilled and you want your money back.

[adelante]

I have to agree with Terminator, I responded to my customer service ticket that I had not heard from Evrsoft or received the licence key. Within one and a half hours I had an email that stated a credit had been issued to my account. You can't hope for better than that.

I'm still very dissapointed that the licence key wasn't resolved, FP2006 has some nice features and it would be great to get rid of the nag screen. Any news would be appreciated.

Joe

[tin60]

@Galatic - I don't think to make the things so complicated. I got an other message from 2co:

"I have sent a final notice to the supplier in regards to your order allowing them an extra 24 hours."

And after that I think and hope to get back the money. And if everything goes wrong I will tell my credit card company to block the transaction.

[Galactic]

Tin60, your posts are fine. Thank you for your contributions to this thread. Everyones post since my last one are helpful. I edited my prior post just now. Reread it if interested. In brief, planning to file a BBB complaint is not the first thing to do. I thouight some of you were going in circles and no one was getting anywhere. I am glad to read that things look hopeful. Terminator, I think ouir views on this are the same now. Thank you for helping to moderate what I wrote. Evereybody, this is a good thread.

[tin60]

Ok - I can close now this experience to order software by Internet. I got the final message from 2co that I will get back my money.

It's quite hard to understand Evrsoft - they want to sell a "Fully Unlocked Professional Edition" but they don't send it and they don't even answer emails.

That remains for me a mystery.

tin60

[Trezore]

think of it as a premature packaged software... when something is rushed out the door to apease the masses... this is what happens... everyone should not be so surprised.

The only thing that can be done now is to wait patiently for admin and the other programmers to catch up and rectify the effect of putting out the program that so many people wanted years ago.

:)

[tin60]

I don't agree with you - if emails are not even answered something must be very strange.

[Trezore]

That's fine, something may be "very strange" as you put it. But that is your right to have your opinion. Opinions vary.

I'm just saying that it could be anything and not for us to jump to any conclusions as to the why.

There could be any number of reasons why what is happening is happening. Simply put, all those that are interested in having a working FP2006 must wait to see and hear. Those that do not wish to wait, need not say anything and just go on their way.

[tin60]

As you say - "options vary" - indeed, I have an other one.

Why does the author doesn't give a short and clear statement here in the forum that everybody (with different opinions) get the needed information?

And I do not agree at all with your "shut up" and "go away".

tin

[dabbler]

Historically, Admin has a habit of making brief forays into the forums and then disappearing for extended periods.

The latest period of information/activity was the longest and most fruitful for some time.

Do not expect a statement on this matter in the near future. You might be pleasantly surprised, but that will be better than disappointment.

[Trezore]

As you say - "options vary" - indeed, I have an other one.

Why does the author doesn't give a short and clear statement here in the forum that everybody (with different opinions) get the needed information?

And I do not agree at all with your "shut up" and "go away".

tin

Sorry tin, I did not mean to offend you if you felt that. But please don't change or put alternate words in my mouth. And please do not rephrase what I say. I say what I say in a manner that, I would hope, least possible flame or insult or offend anyone. Also, in reading your posts, I get the impression you believe there is a conspiracy by Evrsoft and 2co.

I wanted to step in and give some credit and defend the admin, 2co, and all others who are involved behind the scenes, that we know nothing about.

A few obvious facts;
1. People pressing for a newer and better version of FP
2. FP2006. a new version of FP, finally came out. People are overjoyed!
3. FP2006 loaded with bugs and given out initially with limitations, causing much grief among users.
4. FP2006 updated a few times since release to fix some bugs and not others. (appeasing the masses or more likely to improve saleability)
5. FP2006 purchasing screw up for license key occuring. The ramifications involved with this involved what seemed to be attack 2co and possibly contacting the BBB.

Evrsoft did/does not have in place a working method for the purchase of the license key.
Bad business decision on their part for coding that in. Though with the following and reputation for the core program abilities. Evrsoft should be able to recover from this blunder. I doubt Evrsoft would want to lose the opportunity to lose @ $60 a pop from estimated thousands of downloads a profit of over 6 million dollars.

[Flying Dutchman]

I guess EVR want to give the impression that they are going to sell, someday, a professional, bug free product, which enables them to earn some compensation for the costs involved. To me they don't give the impression that their major earnings is selling HTML editors, so cost compensation is it.

Untill now, EVR has not given any of us any trust in their capabilities to produce a stable and professional version:

1. OK for the Beta verion; give it a try, but:
2. Feedback and bug tracking on the Beta is totally missing; many people sned similar bug reports in etc.
3. Totally unclear if there are intermediate nightly built Beta's, but, reading the forum, there are/have been at least two FP2006 Beta's for download, having however the same ID (was not able to check any differences in installer file size though)
4. Status of purchased version is totally unclear; if available, will it be stable, what are the differenes with the freeware version etc. Haven't got any experience with the on line purchasing :arghhh:
5. Don't know if the developers even read this (=their) forum anyway.

I hope they are spending their time on bug-fixing and implementing requests and wishes...

[adelante]

I have to agree with tin, it obvious that this community knows a lot more about the history of this software firm and it may very well be same old same old, nothing new here to those in the know.

But, Evrsoft is actively marketing a product for sale on the internet, they have set up a system to exchange money for product, they imply a service and registration key will be exchanged for the monies tendered.

The reality is no service or key is supplied, no one from the company responds to correspondence from their website, their contact number on their website belongs to some poor housewife.

This situation exists now for several weeks, nothing changes, the product is still for sale and being marketed in exactly the same way, no replies to correspondence , no changes to phone numbers.This is amazing considering the post on this forum.

If this isn't a substantial breach of consumer law I don't know what is. Guys this is a reality check here, retailers have very definate responsibilitys to their consumers and they should be taken very seriously. What is going on is illegal whether it's intentional or not and it needs to be fixed, if the product or the ecommerce system isn't ready it should be taken off the market so un-suspecting people don't get caught.

I'll be judging the company an how quickly things are corrected, we all make mistakes but enough is enough now.

[ModemGuru]

The fact of the matter is that we really don't know what is going on. For all that we know, this happened:

Admin finally finished up what he felt was a Final product. He released it and....decided to go on vacation (exactly what I might do). Who knows, he could be on an African Safari right now with no idea that the Nag Screen code wasn't written right and that it went off early, causing people to be directed to the page where he intended to sell First Page, but isn't ready to go just yet. As this is a one-man operation (as I suspect), there is really noone who could TELL him what's up. What it really comes down to is that we don't know, but hopefully within the next 30 days he'll check his e-mail/the forums/something, and let us know that he is going to look into this.

[tin60]

@adelante - Yes you are right. I am in the business quite a long time now - never saw this before.

@ModemGuru - I don't agree with you. If somebody wants to earn money with his product and launches this product on the webpage and has an account with a online vendor can't "go on vacation" and let all the things behind for 30 days... That is not serious.

BTW. Before the "final" as ready I tried to contact the auther several times - by private mail in the forum and by email - I got never any answer.

[adelante]

The fact of the matter is that we really don't know what is going on. For all that we know, this happened:

Admin finally finished up what he felt was a Final product. He released it and....decided to go on vacation (exactly what I might do). Who knows, he could be on an African Safari right now with no idea that the Nag Screen code wasn't written right and that it went off early, causing people to be directed to the page where he intended to sell First Page, but isn't ready to go just yet. As this is a one-man operation (as I suspect), there is really noone who could TELL him what's up. What it really comes down to is that we don't know, but hopefully within the next 30 days he'll check his e-mail/the forums/something, and let us know that he is going to look into this.

It's nice that Admin is getting support from some forum members but I think the input that we are providing is much more valuable from a business point of view. Excuses never fix a problem, actions do. Modem Guru I don't reccomend running a business this way, it won't work. Nobody knows the reason for what's happened, there's no communication to tell us so we can only guess and speculate. See how much damage that causes. Product release time is no time to be absent from customers.

best wishes to every one, Joe :hellother :hellother

[Terminator1138]

This is a fine thread indeed :), business practices and all.

However think of it like this, would you open a store say downtown in a big city and leave the open sign on and the doors open? Same for the internet. I have a backup person to watch support emails etc to make sure there are no issues. Could he be on vacation, yeah, hes been known to be absent here for months on end, however IMO, why open until you can pay attention. Why not use the 2co out payment gateway until you were certain.

I do not think this is a one man operation because I know for a fact he has a different web programmer who does updates etc, he told me this a long time ago back when another Pham named popped up for quoting evrsoft.

[tin60]

Business means also communication: When you are not willing or able to answer emails from your (further) customers, if you don't answer questions about details the product you want to sell - then you are really not ready for business.

Nobody will buy a pig in a poke.

tin

[ModemGuru]

@ModemGuru - I don't agree with you. If somebody wants to earn money with his product and launches this product on the webpage and has an account with a online vendor can't "go on vacation" and let all the things behind for 30 days... That is not serious.


So you do not agree that it is possible that the Nag Screen bugged out and showed up before it was supposed to?

Well, you are entitled to your opinion, I am entitled to mine. My opinion is that none of us are going to know what has happened until Admin comes off of respite again.

[Terminator1138]

I agree, until admin shows up that is all we can do and ask for a refund and tarnish the repuations :)

However if you go to the site, you can order it so its not related to the nag screen only and its timing, that has always been there, however on their main site, you can buy now and it also it makes it seem like you should buy the pro version however no one knows anything at this point.

[tin60]

So you do not agree that it is possible that the Nag Screen bugged out and showed up before it was supposed to?

It's really not a problem with the Nag Screen. As said - if you want to sell software and you have a website where everybody can order it by paying it with a credit card - and you don't answer emails and you don't send the registration information - that is not business.

Would be quite interesting to know how many refunds 2co has to give to "customers" of Evrsoft.

tin

[Galactic]

Would be quite interesting to know how many refunds 2co has to give to "customers" of Evrsoft.
tin

Does no one else think the 2co.com has had the power to end the problem by refusing to accept credit card orders? They only have needed to suspend the Evrsoft account. That is why I think that firmness, at a minimum, with 2CheckOut.com would have been helpful. On the other hand, maybe the account is suspended. No new victims have surfaced on this thread for a while. Part of the suspension should be, though, that instant refunds would have been given to those who had ordered. Why should 2CheckOut.com not have a responsibility to follow-up on several similar complaints concerning the same company by checking with the company? If this is not part of what they are about when they seek and show the BBB shield as a member of the BBB on-line reliability program, what does that mean anyway? Based on my reading of what has happened to folks, as reported on this thread, I would not have a good feeling doing business with a firm that uses 2CheckOut.com's services.

[Terminator1138]

Valid points and If I was them, I would suspend the account and I'm sure they are frustrated also.

However, its hard to explain since I'm sure 2co does not know what is going on either and I'm sure they cannot contact evrsoft either. You can't blame the online processor since they held up their end, its evrsoft that has not held up their end. I use 2co solely because they protect my consumers and me also. They are just the processors in any online transaction. Think of it like this, you buy a donzen roses from a store, you don't blame the credit card machine right for crappy looking roses, but you blame the store right? Same situation, 2co is the payment gateway only and if they could get numbers to clients, they would. 2co works with people to get refunds and so far has come through in every situation. Yes 2co could suspend the account, but that is up to them and not us. If anything evrsoft is the only one that leaves a bad taste in my mouth not their payment gateway.

Okay, now for some moderation time, this is a good topic and goes into more than just ppl wanting to get a key for the software and all. However everyone has their own opinions and this must not get into a heated debate or slam session.

Lets keep the communication going, just don't stray away from the purpose of this thread. :)

[Trezore]

Would be quite interesting to know how many refunds 2co has to give to "customers" of Evrsoft.

tin

I would imagine a lot! Just think how many people unaware of this forum. Maybe 2co can be asked that piece of information? Would that not be public information?

[Terminator1138]

Since this is marketed it out to download.com one could also contact them also and perhaps write a review also !!!...since that is main download.

They have removed evrsoft product before when the so called virus that was not there was included, but not sure, just remember long ago.

I'm not sure 2co can release that info, but would be interesting.

[Trezore]

I remember from FP2000 there were what was considered joke viruses. Harmless coded routines that were included for fun. Around 2003, anti-virus programs were detecting these and taking action against them. McAfee would automatically delete them and Norton would prompt. Now the newer versions of anti-virus softwares just delete the template files that contain the harmless joke code.

[Terminator1138]

I remember from FP2000 there were what was considered joke viruses. Harmless coded routines that were included for fun. Around 2003, anti-virus programs were detecting these and taking action against them. McAfee would automatically delete them and Norton would prompt. Now the newer versions of anti-virus softwares just delete the template files that contain the harmless joke code.
yep that story has been covered, what I meant was not sure why download.com removed it for reasons not known and could be the supposed fake virus which should have not been even called a virus.

[Terminator1138]

I will official state, I finally got the reminder nag screen which changed from the first version and looks like a bigger screen than before.

Sooo, I simply uninstalled since a, I don't care for a nag screen if the software actually runs right, and b, why pay for something you cannot get so with that being said, will simply stick to better freeware editors.

[tin60]

Good idea - would be an other thread then - but my question: Do you know "better freeware editors"? With Nvu I am not very happy... Well I could buy Dreamweaver - but between freeware and expensive software I hope to find other alternatives. I thought First Page 2006 could be one - but you know...

[Terminator1138]

Well First page is an excellent editor and really you can just skip the nag screen etc, but then again, I do have Dreamweaver and GoLive etc, but I will not use GoLive, etc. Don't get me wrong this is still a top editor, but all depends on how many bugs you have :):), I did not encounter much.

You can go to the thread that shows other freeware editors...but really all depends on what you are comfy with and what features. By better, what I meant was no nag screens etc. HTML kit is really good and if you can find an old version of ACEhtml before it went pro you will find a good option also.
I only need a freeware editor on this pc since I really don't do much and don't use it to do professional design work :), but merely use to tinker.

I'm actually compiling a huge list on my site and have not finished putting it all up yet. It has freeware and commercial listings.

[mufasa]

ok, I added a review on wet to this effect.

[AMP]

Same story here. VERY upsetting. I can deal with the Nag screen at startup, but at shutdown as well - that's plain cheesy! Anyway, I called my credit card company and told them that I had left phone messages and sent a request via the online form 3 times and never received ANY feedback. They issued me a credit immediately (without wating the usual 30 days) and 2C) gave me a refuend the following day.

The complete lack of follow-up to all our complaints IS 100%, COMPLETELY UNACCEPATABLE UNDER ANY CIRCUMSTANCE. I may have missed it, but I can't even find where Admin has even made any comment about this in his own forum.

What's goin' on? I, like many others would love to buy this software but I'm really starting to have my reservations.

Admin if you don't stop hiding and start communicating with your fans, you might as well close up shop. As I'm sure many others feel, FP2006 still has a lot of bugs and is far from a "finished" product BUT it is still a great editor and I feel more than a little obligated to reimburse you for the untold hours you have spent on this great program, and the many years I enjoyed 1stPage 2000 fro free.

Please, let us pay you! :smack:

[AMP]

... I doubt Evrsoft would want to lose the opportunity to lose @ $60 a pop from estimated thousands of downloads a profit of over 6 million dollars. :crazy:

Has there really been 100,000 attempted purchases? THAT'S what I would call a major
blunder and worthy of my highest efforts to remedy! Can you spell "Retirement"? Maybe
Admin did, retire that is, very prematurely :eyebrow:

For the record, I'm just trying to infuse a little humor into this "error of comic proprtions",
that has precipitated this growing discontentment.

Please don't accuse me of fueling a conspiracy. As I told my CC company, I'm confident
that no intentional wrong has been commited, but I placed my first order on Feb 1st and
still not receiving any communication from Evrsoft has got to make ANYONE with good
sense, a bit nervous.

[Trezore]

hehe 5TillFree... The 100,000 is based off the number of downloads of the free version. Every downloaded free version is potential for someone to purchase a licenced version upgrade or how ever someone wants to call it. So just estimating hypothetically... calculating using the number of downloaded free version with the price of the purchased Pro version would give the estimated amount.

But none of that will occur since 2CO (2CheckOut.com) will most likely reimburse all attempted purchases. Being that 2CO is listed with the Better Business Bureau, and thus far have a good record, I would think they would not wish to have their name tarnished.

[BillSamuel]

Evrsoft appears to be really a virtual company with no revenue stream yet. The Pro version of FP would be their first revenue stream, but it's not available. It doesn't seem like anyone is stealing the money paid for it, but since the person supposed to respond at Evrsoft appears to be unavailable, you have to go to the payment company to get your money back. Or wait, and hope Evrsoft will get it together and get out the Pro version and send you the key. I don't think there's an integrity problem with Evrsoft; they've just never had the resources to operate like a normal company. It seems to be on autopilot now, with no one available to fix the problem of selling a product not yet available.